I'm an AI Product Manager and former Principal Designer with over a decade at the intersection of product strategy and UX. I transform complex user pain points into revenue-driving solutions.

Mariam Hakhoyan

A decade+ building products at the intersection of AI, strategy, and design.

I started as a technical writer and UI/UX designer, which means I understand how design decisions live in the real world: in documentation, in support tickets, in user frustration. That background shapes how I lead product today.

Over more than a decade I've worked across B2B SaaS, AI platforms, fintech, consumer apps, and enterprise tools, at companies like Nike, NexusTek, and Scand. My focus has always been the same: understand the real problem, apply AI intelligently, and ship things that create measurable impact.

2024-Now

Director of Product

Rikorda s.c.a.r.l. · Lombardy, Italy

Owned product vision and strategy for web and mobile. Led AI-assisted tools adoption, achieving a 40% reduction in manual editing time. Defined CX-driven roadmap to reduce friction and improve customer satisfaction.

2022-2025

Product Manager

Scand · Warsaw, Poland

Led usability and product metrics for an AI-powered financial platform. Increased customer lifetime value by 35% via AI-driven onboarding personalization. Improved activation rate from 42% → 68%.

2021-2022

Staff Product Designer

Scand · Warsaw, Poland

Managed a cross-platform design system that reduced design-to-dev handoff time by 35%. Designed an AI-driven experimentation system, engagement +35%, conversion +28%.

2020-2021

User Experience Lead

NexusTek

Directed UX strategy for 15+ SaaS and enterprise products across Finance, Healthcare, and Travel. Minimized onboarding-related support tickets by 50-75% by streamlining user flows.

2018-2020

Product Designer → Senior Product Designer

Nike

Designed athlete-centric digital experiences by translating research insights into intuitive products. Strengthened Nike's performance-focused digital ecosystem through cross-functional collaboration.

2013-2017

UI/UX Designer & Interface Specialist

Upwork · Startups

Designed iOS and Android apps, conducted A/B tests, wireframing, and prototyping. Built MVPs and scalable UI/UX solutions for diverse startups with a focus on rapid prototyping.

2009-2012

Technical Writer

NI (National Instruments) · United States

Developed task-focused documentation for complex hardware and software. Reduced support requests and accelerated product adoption through user-friendly guides and manuals.

Decisions, design, and uncertainty.

"Good product decisions look obvious in retrospect. The job is to make them obvious before you ship."

I make decisions by separating what I know from what I believe. I write down my assumptions, assign rough confidence levels, and prioritize based on what would change the decision most if I was wrong.

I use design as a forcing function. A well-crafted prototype surfaces disagreements faster than any spec doc. If a team can't agree on a wireframe, they can't agree on the product, and it's better to know that early.

Design is how I communicate intent.

I don't view design as a handoff step. I use it throughout discovery, to visualize options, to stress-test logic, to make abstract ideas concrete enough to argue about.

This means I'm comfortable going deep into Figma with a designer, but I'm equally comfortable stepping back and asking "does this solve the problem, or does it just look like it does?"

The best products aren't the most designed ones. They're the ones where every design decision traces back to a specific user need or business goal.

What I bring to a team.

Product Strategy

  • Vision & roadmap definition
  • Opportunity sizing & prioritization
  • Go-to-market collaboration
  • OKR setting & alignment

UX & Design

  • User research & synthesis
  • Information architecture
  • Prototype-driven discovery
  • Design critique & review

Analytics

  • Funnel analysis & segmentation
  • A/B test design & interpretation
  • Metrics definition & instrumentation
  • Data storytelling

Leadership

  • Cross-functional team alignment
  • Stakeholder communication
  • PM mentorship & coaching
  • Decision documentation

Let's build a roadmap
for business growth.

Whether you're scaling a product, entering a new market, or rethinking your strategy, I can help you map the path forward.

Start the conversation